SAP Workflow · Fiori My Inbox · SD
A custom approval experience that takes approvers directly from email to the exact Fiori My Inbox work item, presents clearer task content and prevents processed requests from re-entering approval.
The challenge
Generic workflow notifications did not take an approver to the exact approval entry. The target URL depended on the approval work-item ID, which only becomes available after the task is created.
Approval and rejection updates also raised standard document-change events. Without controlled event filtering, those workflow-driven changes could start a fresh approval instance for a request that had already been processed.
Technical approach
The approval task uses a task exit after work-item creation to read the current work-item context, assemble a task-specific My Inbox link from configurable environment values and place the result into the notification flow.
Workflow responsibility is separated across task/container design, approver determination, document update logic, notification handling and event-start validation. Environment-specific launchpad values remain outside the code.
An approval-relevant request raises a controlled workflow event.
The decision work item is created and its runtime ID becomes available.
A task exit builds the exact My Inbox route and external email content.
The approver reviews structured task content and approves or rejects.
BAPI-based changes are applied and event filtering suppresses duplicate restarts.
My ownership
Outcome